Every Call.
Transcribed. Analysed. Scored.
Cirrus is Cloudly's AI-powered call intelligence platform. Powered by Cloudly-owned, dedicated AI-optimised hardware hosted entirely in Australian data centres.
CirrusAI key facts
A quick summary for buyers and operators evaluating AI call intelligence capability and deployment fit.
- Best for
- Australian teams that need call transcription, sentiment, and QA visibility in one platform.
- Core outputs
- Searchable transcripts, sentiment trends, QA scoring, and actionable management insights.
- Operating model
- Managed cloud delivery integrated with Cloudly voice workflows.
- Data handling posture
- Designed for Australian data residency and role-based operational access controls.
From Call to Insight in Seconds
A fully automated 5-step pipeline powered by Cloudly-owned, dedicated AI-optimised hardware in Australian data centres.
Capture
Calls automatically recorded from your Cloudly VoIP system or uploaded manually.
Process
Stereo audio split into separate staff and customer channels for accurate analysis.
Transcribe
GPU-accelerated AI converts speech to text in near real-time with Australian accent optimisation.
Analyse
AI scores sentiment, identifies issues, checks QA compliance using industry-specific intelligence.
Insight
Results appear in your dashboard with actionable intelligence, trends, and alerts.
GPU-Powered Speech-to-Text
High-accuracy transcription powered by Cloudly-owned, dedicated AI-optimised hardware in Australian data centres. Every word captured with precision.
- Near real-time transcription
- Australian English accent optimisation
- Word-level timestamps for precise navigation
- Stereo channel separation — staff and customer on separate tracks
- Domain-specific vocabulary via knowledgebase injection
yup
one o'clock please
one o'clock today
absolutely so i'll move Lucas to one o'clock today
uh sorry just a moment can i do two o'clock yeah
two o'clock yep that's fine two o'clock today
thank you bye
Understand How Every Call Feels
Real-time emotional scoring reveals the true health of your customer relationships.
- Per-call sentiment scoring (Positive / Negative / Neutral / Mixed)
- Trend tracking across days, weeks, and months
- Automatic flagging of negative conversations
- Conversation-level sentiment insights
Automated Quality Assurance at Scale
Stop manually reviewing calls. Cirrus checks every conversation against your quality standards automatically.
- Configurable QA criteria per industry
- Automated compliance scoring
- Call-quality trend insights
- Compliance reporting and audit trails
Patient called to reschedule due to cancellations. Booking was confirmed clearly with no major issues detected.
Ask Your Calls Anything
SentGPT is a ChatGPT-style interface that lets you query your call data in natural language.
- Natural language queries: "Show me negative calls this week"
- Inline charts for sentiment distribution and trends
- Clickable references to specific calls
- Persistent conversation history
- Powered by advanced 70B-parameter AI
Know Your Customers Better
Automatically build customer profiles from call data. Track sentiment history, call outcomes, and engagement patterns.
- Auto-create customer records from caller ID
- PMS integration coming soon with industry-leading cloud-based dental PMS providers in Australia
- Track call outcomes: bookings, follow-ups, missed opportunities
- Customer sentiment history over time
Purpose-Built for Dental Practices
Cirrus includes specialised AI models trained to understand dental terminology, patient intent, and practice workflows.
New Patient Detection
AI identifies first-time callers and flags new patient opportunities automatically.
Emergency Identification
Urgent dental calls detected and escalated in real-time.
Booking Tracking
Track appointment bookings, cancellations, and rescheduling trends.
Missed Opportunities
Surface calls where patients inquired but didn't book — potential revenue recovered.
PMS Integration
PMS integration coming soon with industry-leading cloud-based dental PMS providers in Australia.
Enterprise Infrastructure You Can Trust
Cloudly-owned, dedicated AI-optimised compute infrastructure built for dependable performance. All data processed and stored exclusively in Australia.
🖥️ Dedicated AI Compute Architecture
Cirrus runs on Cloudly-owned, dedicated AI-optimised compute infrastructure in secure Australian data centres, designed for consistent and dependable AI processing for your call analytics.
🔐 Enterprise Security
Your call data is protected by multiple layers of security. All processing happens on Australian soil — your data never leaves the country.
Ready to Hear What Your Calls Are Saying?
Transform every conversation into actionable intelligence with CirrusAI.