Can we keep our existing phone numbers when moving to Cloudly VoIP?

Yes. Number porting is supported for Australian businesses. Porting timelines depend on your current carrier and service type, but most migrations can be planned with minimal disruption when onboarding steps are completed early.

Do we need new desk phones to use Cloudly VoIP?

Not always. Many teams use a mix of desk phones and softphone apps. Hardware choices should align with call volume, user roles, and environment needs such as reception, mobility, and shared call handling.

What internet quality is required for stable VoIP calling?

Voice quality depends on stable latency, low jitter, and low packet loss more than raw bandwidth alone. A readiness check should confirm network consistency during peak calling periods before full rollout.

What happens if our internet connection drops?

Business continuity can be maintained with failover options such as diversion to mobiles, alternate call routing, and predefined escalation paths. These settings should be configured and tested during onboarding.

How long does a typical VoIP migration take?

Migration timing varies by site complexity and number-porting dependencies. Many deployments can be completed in days to weeks with clear discovery, staged rollout planning, and owner-assigned cutover tasks.

Can Cloudly VoIP integrate with AI call analytics?

Yes. Cloudly VoIP can operate with native CirrusAI workflows for transcription, sentiment insights, and QA scoring so operations teams can move from call handling to measurable improvement actions.

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VoIP FAQ

Practical answers to the most common business VoIP questions for Australian teams planning migration, operations, and reliability.

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Editorial trust and review

Authored by

Cloudly Editorial Team

Communications Platform Research Team

Published

24 March 2026

Last reviewed

24 March 2026

Reviewed by

Cloudly Solutions Engineering

Senior Voice & AI Solutions Review Team