Terms of Service

1. Agreement

By accessing or using any services provided by Cloudly (operated by Teamwork Technology Pty Ltd, ABN registered in Victoria, Australia), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

2. Services

Cloudly provides the following business communication services:

• Cloud VoIP — enterprise-grade hosted voice over IP phone systems
• CirrusAI — AI-powered call intelligence including transcription, sentiment analysis, QA scoring, and customer profiling
• Business NBN — business-grade National Broadband Network connectivity
• Hardware — desk phones, headsets, and conference equipment

3. Account Responsibilities

As a customer, you agree to:

• Maintain accurate and up-to-date account information
• Keep login credentials secure and confidential
• Comply with all applicable laws and our Acceptable Use Policy when using our services
• Notify us immediately of any unauthorised access or breach of your account security
• Not use our services for any unlawful, fraudulent, or harmful purpose

4. Billing & Payment

• All services are billed on a month-to-month basis unless otherwise agreed
• Invoices are issued at the beginning of each billing cycle
• Payment is due within 14 days of invoice date
• All prices are in Australian Dollars (AUD) and exclusive of GST unless stated
• Overdue accounts may incur a late payment fee and services may be suspended after 30 days of non-payment

5. Service Level

• Service availability targets are set out in your applicable service schedule or SLA, including measurement methodology, exclusions, and available remedies
• Scheduled maintenance windows will be communicated at least 48 hours in advance
• Technical support is available during business hours (9 am – 6 pm AEST, Monday to Friday)
• Critical issues are supported 24/7 for customers on Professional and Enterprise plans

6. Intellectual Property

All intellectual property in the Cloudly platform, including software, algorithms, user interfaces, documentation, and branding, remains the exclusive property of Teamwork Technology Pty Ltd. You retain full ownership of your call data, recordings, transcripts, and any content you create or upload through the platform.

7. Data & Privacy

Your use of our services is also governed by our Privacy Policy. You retain ownership of all customer data. We process your data solely to provide and improve our services. All data is stored on Australian infrastructure and is not transferred outside of Australia without your explicit consent.

8. Termination

• Either party may terminate services with 30 days written notice
• There are no early termination fees — all plans are month-to-month
• Upon termination, you may request an export of your data within 30 days
• We may immediately suspend or terminate your account for material breach of these terms

9. Limitation of Liability

To the maximum extent permitted by law:

• Cloudly is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
• Our total liability for any claim shall not exceed the fees paid by you in the 12 months preceding the claim
• We do not warrant that our services will be uninterrupted, error-free, or free from security threats
• Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.